At Pawxpress, we are committed to delivering your products in the quickest and most efficient manner possible. Below are the details regarding our shipping and delivery policies:


1. Shipping Locations

We offer shipping services both within India and internationally to select countries. Before placing your order, please ensure that your shipping address is within our delivery regions.


2. Shipping Time

  • Domestic Orders: Shipping typically takes 3-7 business days depending on the delivery location within India.
  • International Orders: Shipping times for international orders may vary and usually take between 7-15 business days.
  • Please note that shipping times may vary depending on external factors such as holidays, weather conditions, or customs delays.

3. Shipping Costs

  • Shipping charges are calculated at checkout based on the destination and the shipping method you choose.
  • Free shipping may be available for orders over a certain amount. Please refer to our promotions for ongoing offers on free shipping.

4. Order Processing

  • All orders are processed within 1-2 business days from the time of purchase (excluding weekends and holidays).
  • Orders placed during peak seasons or holidays may take longer to process and ship.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with the tracking number and a link to track your shipment. You can also track your order from your Pawxpress account page.


6. Packaging

We take great care in packaging your products to ensure they reach you in perfect condition. Our packaging is designed to protect your items during transit, ensuring a safe and secure delivery.


7. Delivery Issues

  • If there are any issues with your delivery (damaged items, missing packages, etc.), please contact our customer service team immediately at contact@pawxpress.in.
  • In case of any discrepancies, we may request photographic evidence or other details to resolve the issue.

8. Custom Duties & Taxes (for International Orders)

  • International orders may be subject to additional customs duties, taxes, or fees, depending on the destination country. These charges are the responsibility of the customer.
  • Pawxpress is not responsible for any customs delays or charges incurred once the package arrives in the destination country.

9. Delivery Address

Please make sure the shipping address provided during checkout is correct. We are not liable for packages delivered to the wrong address provided by the customer.