At Pawxpress, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. Contact us at contact@pawxpress.in or call us at +91-9606992285, and we’ll ensure a seamless resolution.


Conditions for Replacement

  • Product Condition: Items must be unused, in their original condition, and in the original packaging to qualify for replacement.
  • Proof of Purchase: A receipt or order number is required to process your replacement request.
  • Damaged or Defective Items: If your product arrives damaged or defective, we’ll replace it at no additional cost.

Non-Eligible Items

  • Products that have been used, washed, or altered are not eligible for replacement.
  • Sale or clearance items are final sale and cannot be replaced.

How to Request a Replacement

  1. Contact us at contact@pawxpress.in or via our Contact Us page.
  2. Provide your order number, the product name, and any pictures or descriptions of the issue.
  3. Once your request is reviewed and approved, we’ll begin processing the replacement.

Replacement Process

  • Upon approval, your replacement item will be shipped to your address promptly.
  • If the replacement item is out of stock, we’ll issue a full refund.

Thank you for choosing Pawxpress! Your trust in our products and services means everything to us, and we are dedicated to providing you with the best shopping experience.