Return & Replacement
At Pawxpress, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. Contact us at contact@pawxpress.in or call us at +91-9606992285, and we’ll ensure a seamless resolution.
Conditions for Replacement
- Product Condition: Items must be unused, in their original condition, and in the original packaging to qualify for replacement.
- Proof of Purchase: A receipt or order number is required to process your replacement request.
- Damaged or Defective Items: If your product arrives damaged or defective, we’ll replace it at no additional cost.
Non-Eligible Items
- Products that have been used, washed, or altered are not eligible for replacement.
- Sale or clearance items are final sale and cannot be replaced.
How to Request a Replacement
- Contact us at contact@pawxpress.in or via our Contact Us page.
- Provide your order number, the product name, and any pictures or descriptions of the issue.
- Once your request is reviewed and approved, we’ll begin processing the replacement.
Replacement Process
- Upon approval, your replacement item will be shipped to your address promptly.
- If the replacement item is out of stock, we’ll issue a full refund.
Thank you for choosing Pawxpress! Your trust in our products and services means everything to us, and we are dedicated to providing you with the best shopping experience.